Our Service

  • Our process begins with a confidential call or face-to-face meeting to understand your business, ambitions, and priorities. This collaborative session allows us to define your goals and shape a tailored consultancy plan that aligns with your vision.

  • We conduct a discreet, unannounced visit to your establishment to experience your offering exactly as your guests do. This critical stage provides genuine insight into the day-to-day performance of your operation.

  • Following our visit, we deliver direct, face-to-face feedback, followed by a comprehensive written report within seven days. This report presents an honest, constructive evaluation of your operation, highlighting both strengths and areas for development.

    Our in-depth report focuses on six critical areas of your business:

    1. Website & Social Media
      Evaluation of your digital presence, user experience and online engagement: how intuitive, informative, and engaging is your online profile?

    2. Reservations
      Review of the entire customer journey, from initial enquiry to the arrival.

    3. Architecture & Layout
      Assessment of the flow and functionality of the physical environment, including all guest-facing and operational areas.

    4. Cuisine
      In-depth analysis of your menu, wine list, and execution of dishes across courses.

    5. Service & Ambience
      A critique of the overall guest experience, from arrival to departure.

    6. Conclusion & Recommendations
      A clear summary of findings, including actionable steps for improvement and commentary on value for money.

  • For businesses seeking sustained development, we offer an extended consultancy programme. This includes regular visits, progress tracking, and continuous refinement—ensuring standards are not only upheld but continually enhanced.

At Starfish, we offer a structured consultancy process designed to deliver meaningful, measurable improvements to your hotel or restaurant. Every stage is tailored to your specific needs—whether you’re seeking a one-time evaluation or an ongoing, in-depth partnership.

Our approach is:

“We have had the pleasure of using Starfish on a number of occasions over the last 12 months. I cannot recommend them highly enough. They offer professional and informative advice on how I can take my restaurant forward and what areas we need to improve on but also what areas we excel on. The reports are readily available and very easy to understand. We have benefited greatly from using their service and will continue to use them.”

Jacqui McMillan– General Manager– Bokan 37, London