Our process begins with a confidential call or face-to-face meeting to understand your business, ambitions, and priorities. This collaborative session allows us to define your goals and shape a tailored consultancy plan that aligns with your vision.

We conduct a discreet, unannounced visit to your establishment to experience your offering exactly as your guests do. This critical stage provides genuine insight into the day-to-day performance of your operation.

Following our visit, we deliver direct, face-to-face feedback, followed by a comprehensive written report within seven days. This report presents an honest, constructive evaluation of your operation, highlighting both strengths and areas for development.

Our in-depth report focuses on six critical areas of your business:

1. Website & Social Media
   Evaluation of your digital presence, user experience and online engagement: how intuitive, informative, and engaging is your online profile?

2. Reservations
   Review of the entire customer journey, from initial enquiry to the arrival.

3. Architecture & Layout
   Assessment of the flow and functionality of the physical environment, including all guest-facing and operational areas.

4. Cuisine
   In-depth analysis of your menu, wine list, and execution of dishes across courses.

5. Service & Ambience
   A critique of the overall guest experience, from arrival to departure.

6. Conclusion & Recommendations
   A clear summary of findings, including actionable steps for improvement and commentary on value for money.

For businesses seeking sustained development, we offer an extended consultancy programme. This includes regular visits, progress tracking, and continuous refinement—ensuring standards are not only upheld but continually enhanced.